Voice Customer Service Associate
November 13
Description
• Communicate with customers via telephone, live chat, and web communication channels • Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems • Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company • Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner • Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal • Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams • Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals • Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Requirements
• Must be proficient in English/English is a first language • +2 years of customer support experience • +2 years of providing telephonic customer support • +2 years of Zendesk or any CRM experience • Ability to resolve customer issues with empathy and action • Exceptional written and verbal communication skills • Ability to work as part of multidisciplinary teams • Comfortable handling ambiguous situations and adaptable to constant change • Possess an “I can handle anything” mentality • Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization • Exceptionally detail-oriented • Ethical and unbiased integrity and decision-making abilities • A positive mindset that elevates the entire team
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