Voice Customer Service Representative
October 8
Description
• Our Voice Customer Service Representative plays a vital role in upholding safety and reliability. • The ideal candidate balances risk mitigation and delivers exceptional customer experiences. • Must be able to communicate with customers via telephone, live chat, and web communication channels. • Investigate attendance and quality incidents and use judgment to solve problems. • Work efficiently to ensure customer inquiries are resolved fully and timely. • Develop reliability initiatives to improve overall quality and experience for customers. • Manage communication on multiple platforms to effectively solve issues. • Remain knowledgeable on product updates to ensure actions are based on the latest information.
Requirements
• Must be proficient in English/English is a first language • +2 years of customer support experience • +2 years of providing telephonic customer support • +2 years of Zendesk or any CRM experience • Ability to resolve customer issues with empathy and action • Exceptional written and verbal communication skills • Ability to work as part of multidisciplinary teams • Comfortable handling ambiguous situations and adaptable to constant change • Possess an "I can handle anything" mentality • Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization • Exceptionally detail-oriented • Ethical and unbiased integrity and decision-making abilities • A positive mindset that elevates the entire team
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