Senior Manager - Development Support Engineering

January 24

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Cloobees

Cloobees is a global leader in Salesforce implementation and digital transformation, specializing in complex multi-cloud Salesforce projects for enterprise clients. As a Salesforce SUMMIT level partner, Cloobees combines the speed and agility of a boutique firm with the experience of a global Big 4 consultancy. Recently acquired by Synechron, Cloobees now leverages this partnership to offer enhanced innovation and expertise in Salesforce solutions worldwide. With proven delivery methodologies and a network of highly qualified consultants, Cloobees addresses industry-specific challenges in communications, energy & utilities, and insurance sectors, supported by near-shore and off-shore delivery centers. Their expertise in Salesforce Industries (Vlocity) is central to their service offerings, ensuring quality, efficiency, and scalability for clients.

Salesforce β€’ Salesforce Industries β€’ Cloud β€’ Vlocity β€’ Communications

Description

β€’ The Senior Manager, Development Support Engineering plays a critical leadership role in ensuring the success of CloudBees customers β€’ Lead a team of highly skilled Development Support Engineers (DSEs) β€’ Ideal for a proactive, customer-focused leader with deep technical expertise in DevOps technologies β€’ Manage a team who act as frontline technical experts for customers β€’ Providing advanced troubleshooting, guidance on best practices, and collaboration with engineering teams β€’ Drive operational excellence, foster professional growth within the team, and contribute to strategic initiatives that enhance customer satisfaction and loyalty

Requirements

β€’ 7+ years of experience in technical support, engineering, or a related role, with at least 5 years in a leadership or managerial position β€’ 5+ years of experience with Case Management systems like Zendesk, Salesforce or JSM or equivalent β€’ Familiarity with tools like Jira, Google workspace, Confluence, Github, Pagerduty or equivalent β€’ Willing to be part of the on-call rotation here within the Support organization. β€’ Be part of the ongoing improvement of our processes and enhancements β€’ Familiarity with DevOps tools and concepts, including Kubernetes, Docker, and CI/CD pipelines β€’ Demonstrated ability to manage and develop a distributed team in a fast-paced, customer-centric environment β€’ Exceptional problem-solving and communication skills, with fluency in English (written and verbal) β€’ Strong background in Linux system administration and troubleshooting β€’ Nice-to-Have: Background in Java development β€’ Familiarity with AI tools is nice to have β€’ Experience with enterprise technologies such as LDAP, databases, and REST APIs β€’ Expertise in cloud platforms like AWS, GCP, or Azure β€’ Relevant certifications (e.g., Kubernetes, cloud platforms, DevOps tools) β€’ Contributions to open-source projects or the Jenkins community β€’ Expertise in Java application troubleshooting, including JVM analysis (thread dumps, heap dumps, garbage collector logs) β€’ Hands-on experience with Jenkins (administration, job development, troubleshooting builds)

Benefits

β€’ Generous paid time off to allow our employees time to rest β€’ Recharge and be present with family and friends throughout the year

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