Cloobees
Cloobees is a global leader in Salesforce implementation and digital transformation, specializing in complex multi-cloud Salesforce projects for enterprise clients. As a Salesforce SUMMIT level partner, Cloobees combines the speed and agility of a boutique firm with the experience of a global Big 4 consultancy. Recently acquired by Synechron, Cloobees now leverages this partnership to offer enhanced innovation and expertise in Salesforce solutions worldwide. With proven delivery methodologies and a network of highly qualified consultants, Cloobees addresses industry-specific challenges in communications, energy & utilities, and insurance sectors, supported by near-shore and off-shore delivery centers. Their expertise in Salesforce Industries (Vlocity) is central to their service offerings, ensuring quality, efficiency, and scalability for clients.
Salesforce • Salesforce Industries • Cloud • Vlocity • Communications
Staff Technical Content Developer - Technical Writer
April 15
Cloobees
Cloobees is a global leader in Salesforce implementation and digital transformation, specializing in complex multi-cloud Salesforce projects for enterprise clients. As a Salesforce SUMMIT level partner, Cloobees combines the speed and agility of a boutique firm with the experience of a global Big 4 consultancy. Recently acquired by Synechron, Cloobees now leverages this partnership to offer enhanced innovation and expertise in Salesforce solutions worldwide. With proven delivery methodologies and a network of highly qualified consultants, Cloobees addresses industry-specific challenges in communications, energy & utilities, and insurance sectors, supported by near-shore and off-shore delivery centers. Their expertise in Salesforce Industries (Vlocity) is central to their service offerings, ensuring quality, efficiency, and scalability for clients.
Salesforce • Salesforce Industries • Cloud • Vlocity • Communications
📋 Description
• At CloudBees, we believe that great products deserve great documentation. • As a Senior Technical Content Developer, you will work at the intersection of innovation and communication, collaborating closely with Engineering, Professional Services, UX, and Support teams. • You will create high-quality technical content that empowers customers and internal technical teams to adopt and implement CloudBees solutions with confidence and ease. • Content Development & Strategy. • Serve as an embedded, fully integrated member of an Agile product development team. • Develop deep expertise in the product areas assigned to you and the end-to-end product use cases. • Maintain a strong general understanding of the other product and solutions. • Create, validate, and maintain highly technical, user-friendly product documentation, best practices, tutorials, and user interface (UI) content. • Identify documentation gaps and proactively design content strategies to address them. • Collaborate with UX researchers and designers to craft clear, concise interface text and enhance the overall user experience. • Build and maintain strong working relationships with subject matter experts (SMEs) across Engineering, Customer Support, and Professional Services. • Process & Quality Management. • Perform structural, technical, and copy editing to ensure content adheres to company standards and the corporate style guide. • Scope documentation projects, set realistic deadlines, and manage deliverables using Agile methodologies. • Manage multiple content development projects simultaneously, ensuring consistent communication with all stakeholders. • Actively participate in peer reviews and quality assurance processes to ensure technical accuracy, completeness, and consistency. • Analyze content usage data and customer feedback to continuously improve content quality and relevance. • Contribute to ongoing improvements and automation in documentation workflows, tools, and best practices.
🎯 Requirements
• 7+ years of experience in technical writing or technical content development. • 2+ years of experience developing documentation for enterprise-level software products. • Exceptional written and verbal communication skills in English. • Strong organizational skills and the ability to manage multiple projects in a fast-paced Agile environment. • High proficiency in working directly with SMEs to develop, clarify, and organize complex technical content. • Expertise in source control systems, preferably Git. • Experience with bug tracking and project management tools such as Jira. • Proficiency with markup languages and documentation formats such as AsciiDoc, Markdown, or reStructuredText. • Solid understanding of cloud hosting platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes). • Strong editing and peer review skills with a meticulous attention to detail and consistency. • A passion for simplifying complex technical concepts and making the difficult easy to understand. • Experience writing API documentation and developer guides is a strong plus. • Familiarity with continuous integration/continuous delivery (CI/CD) technologies and practices; knowledge of Jenkins is a strong plus. • Experience using analytics tools to measure content performance and user engagement is a strong plus.
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