Principal Account Technology Strategist
November 26
Description
• The Principal Account Technology Strategist (ATS) is a leader and trusted advisor, guiding the end to end customer journey and is responsible for strategic technical engagement with our customers’ business and IT decision makers. • Accountable for the development and execution of multi year technical strategy and roadmap focused on consumption of entitlement and growth of the Citrix technology platform within an assigned named account segment. • Develop strategic partnerships and build trusted relationships with customers, technical stakeholders and decision makers. • Provide technical thought leadership and insights of Citrix products, industry trends and their relevance to our customers. • Understand your assigned accounts current use cases, challenges and opportunities and the value the Citrix platform brings to their business. • Consistently contributes to the broader team’s technical mindshare. • Assist with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle. • Maintain solid understanding of competitive technologies and how to position to “win”. • Conducting product demonstrations and technical presentations remotely or at customer locations\Citrix facilities. • Build complex, multi-product proof of concept solutions for customer evaluations. • Accountable for driving the adoption and consumption of Citrix products and environment stability. • Formalize and deliver a strategic customer technology roadmap that identifies customers’ needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans. • Be the primary contact for all the customer stability activity including escalation management, proactive communication, and general supportability insight such as delivering trend analysis, root cause analysis, scheduled support planning. • Maintain and conduct customer cadences: Discovery Workshops, Technical Strategy Review, Value Briefings, and Environment reviews. • Working in collaboration with internal and cross functional teams.
Requirements
• Bachelor’s degree or equivalent experience required • 10+ years of Sales Engineering experience in high-tech, indirect sales, and procurement environments with a record of success in driving customer adoption of technology • 7+ years of experience in SaaS or PaaS • Ability to travel within assigned territory • Ability to work in and successfully navigate complex and matrixed organizations • The following certifications are beneficial but not required: • Citrix Certified Expert Virtualization (CCE-V) • Citrix Certified Professional – Virtualization • Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC) • Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) • Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS) • Microsoft Certified Azure Administrator, or Azure Solutions Architect • AWS Certified Cloud Practitioner • Google Associate Cloud Engineer • Updated Security Certifications
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