Customer Growth Manager - APAC

September 11

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Technology • Software • Hotels • Property Management Software • Hostels

501 - 1000

Description

• Focus on upselling and cross-selling to existing customers. • Lead, build, and manage a customer pipeline to achieve above-quota sales performance. • Ensure high-quality deals with minimal post-sale fallout. • Proactively identify upselling opportunities through strategic account analysis and communication. • Develop and maintain relationships with key stakeholders and decision-makers. • Understand customer needs and position additional software products or features accordingly. • Collaborate with teams for smooth upsold product implementation. • Meet and exceed revenue targets set by the customer growth management team. • Prepare and deliver persuasive sales presentations and proposals tailored to customer needs. • Keep abreast of industry trends to identify new upselling opportunities.

Requirements

• Hospitality experience and/or education. • Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector. • Strong understanding of hospitality industry trends, challenges, and business operations. • Excellent communication, negotiation, and interpersonal skills. • Ability to build and maintain long-term relationships with clients. • Self-motivated, goal-oriented, and results-driven with a passion for exceeding targets. • Proficiency in CRM software (Salesforce) and Google Business Suite. • Willingness to travel as required.

Benefits

• Open vacation time, flexible paid holidays, and company-wide mental health days. • Access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms.