Cloudbeds
Cloudbeds is a comprehensive hospitality management platform that unifies operations, finance, guest experience, marketing, and analytics for various properties like hotels, hostels, and vacation rentals. The platform allows seamless integration with numerous partners and provides tools for operations management, guest communication, digital marketing, and revenue analytics. Cloudbeds focuses on enhancing efficiency, increasing revenue, and modernizing guest experiences across multi-property groups. It offers a marketplace for connecting to preferred partners and a range of digital solutions to keep lodging businesses competitive in the digital era.
Technology • Software • Hotels • Property Management Software • Hostels
Customer Support Coach
January 24
Cloudbeds
Cloudbeds is a comprehensive hospitality management platform that unifies operations, finance, guest experience, marketing, and analytics for various properties like hotels, hostels, and vacation rentals. The platform allows seamless integration with numerous partners and provides tools for operations management, guest communication, digital marketing, and revenue analytics. Cloudbeds focuses on enhancing efficiency, increasing revenue, and modernizing guest experiences across multi-property groups. It offers a marketplace for connecting to preferred partners and a range of digital solutions to keep lodging businesses competitive in the digital era.
Technology • Software • Hotels • Property Management Software • Hostels
📋 Description
• Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai • Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers • Troubleshoot and make outbound calls for escalated issues when necessary • Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software • Gather customers' feedback and requirements for future releases of the software • Use training materials to keep up-to-date with the latest system's updates • Help create new tutorials as needed by contributing content to the database of support articles • Attend company-wide online training sessions
🎯 Requirements
• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles • Previous experience in customer service or similar is a plus • Native or Fluent in English • Native or fluent Thai • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Great levels of learning agility • Compatible graduation course or more than 2 years of proven experience in the area • Skill with computers and systems • Excellent internet/wifi connection • Note: This is a remote position that can be done anywhere.
🏖️ Benefits
• Remote First • PTO in accordance with local labor requirements • 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo) • Full Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Therapy + coaching sessions (limited per year) • Access to professional development, including manager training, upskilling and knowledge transfer.
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