Customer Support Coach

August 1

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Cloudbeds

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More Reservations. Happier Guests.

Technology • Software • Hotels • Property Management Software • Hostels

501 - 1000

💰 $150M Series D on 2021-11

Description

• Assist and support our existing customers in the use of our software in English or Thai • Resolve customers' complaints/questions via phone, email, chat, or other media • Troubleshoot and make outbound calls for escalated issues when necessary • Cultivate and maintain an excellent relationship with customers for loyalty/retention • Gather customers' feedback for future releases of the software • Use training materials to stay updated with system's updates • Help create new tutorials by contributing content to support articles • Attend company-wide online training sessions

Requirements

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar • Previous experience in customer service or similar is a plus • Native or Fluent in English • Native or fluent Thai is a plus • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Great levels of learning agility • Compatible graduation course or more than 2 years of proven experience in the area • Skill with computers and systems • Excellent internet/wifi connection • Note: This is a remote position that can be done anywhere

Benefits

• Open vacation time • Flexible paid holidays • Company-wide mental health days • Access to professional development including manager training and free LinkedIn Learning