Bilingual Patient Support Specialist - English/Spanish

4 days ago

Apply Now

Receive Emails with Similar Jobs

Cloud DX (TSX.V: CDX)

WebsiteLinkedInAll Job Openings

Patient and Disease Management • Remote Patient Management • Cloud Diagnostics • Virtual Care • AI

51 - 200

Description

• Provide outstanding Customer Service to optimize the customer, clinician, and patient experience. • Answer our Customer Support line, live chat and email channels triaging where necessary. • Ensure records and correspondence are recorded correctly in the customer relationship management system when completing compliance calls. • Follow-up and make scheduled call backs to customers where necessary. • Assist in the assignment of the internal support ticketing system, determining appropriate next steps, and escalating priority issues when needed. • Stay current with system information, changes, and updates. • Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. • Diploma in Business or Health Service Field experience.

Requirements

• Bilingual Spanish. • Experience supporting both English and Spanish speakers in a customer service environment. • Team player. • Strong communication skills. • Excellent telephone etiquette. • Ability to quickly evaluate and respond to inquiries. • Flexibility required. • Experience handling a high volume of requests. • Entrepreneurial spirit. • Ability to listen and align the patient/client with appropriate resources. • Exposure to a ticketing system and/or being in a call queue.