Patient Support Specialist

4 days ago

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Cloud DX (TSX.V: CDX)

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Patient and Disease Management • Remote Patient Management • Cloud Diagnostics • Virtual Care • AI

51 - 200

Description

• Answering our Customer Support line, live chat and email channels to diagnose client issues with our products and services while providing exceptional client support. • Optimize the customer, clinicians and patients, experience by providing outstanding customer service. • Diagnose and resolve technical hardware and software issues involving installation and operation of our cloud-based vital sign monitoring hardware and software. • Use a critical eye to review tickets and determine appropriate next steps, escalating priority issues when needed. • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. • Follow-up and make scheduled callbacks to customers where necessary. • Stay current with system information, changes and updates. • Build and maintain relationships with support leads in our distribution network, gather feedback regarding our products and services, promote best practices and cement relationships. • You will work with Operations and Sales to train and educate Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. • Assist in the logistics of connecting and testing health kits and shipping those kits to customers and potential customers in the Canadian marketplace.

Requirements

• A Team Player: You’re approachable, enjoy seeing others succeed, and love stepping in to support when needed. • A Confident Communicator: You’re comfortable on the phone, have strong communication skills, excellent telephone etiquette, and can evaluate and respond to a variety of inquiries quickly. • You’re Flexible! This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required. • A Multi-Tasker: You can handle a high volume of requests with ease and efficiency. • Entrepreneurial: You love solving problems, are quick to research solutions, and know when to escalate issues or ask for help. • Bonus Points For • Experience using a ticketing system or working in a call queue.