Cloudera is a leading enterprise data cloud company that empowers businesses to manage and analyze data across any environment. Offering a hybrid data platform, Cloudera facilitates modern data architectures with solutions like open data lakehouse, scalable data mesh, and unified data fabric, designed for artificial intelligence, data engineering, and machine learning. Key industries served include financial services, telecommunications, healthcare, and more, where Cloudera's platform enables secure, scalable, and effective data management. By leveraging AI and advanced analytics at scale, Cloudera helps organizations transform their data into actionable insights.
Big Data • Cloud Computing • machine learning • cloud • Analytics
1001 - 5000 employees
Founded 2008
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 $4.1M Venture Round on 2013-01
January 22
Cloudera is a leading enterprise data cloud company that empowers businesses to manage and analyze data across any environment. Offering a hybrid data platform, Cloudera facilitates modern data architectures with solutions like open data lakehouse, scalable data mesh, and unified data fabric, designed for artificial intelligence, data engineering, and machine learning. Key industries served include financial services, telecommunications, healthcare, and more, where Cloudera's platform enables secure, scalable, and effective data management. By leveraging AI and advanced analytics at scale, Cloudera helps organizations transform their data into actionable insights.
Big Data • Cloud Computing • machine learning • cloud • Analytics
1001 - 5000 employees
Founded 2008
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 $4.1M Venture Round on 2013-01
• At Cloudera, we empower people to transform complex data into clear and actionable insights. • The Salesforce Business Systems Analyst will work as part of the team dedicated to driving innovation based on the needs of Cloudera’s global CRM user base. • You will work cross-functionally with leaders and subject matter experts to plan, design and implement robust and scalable solutions. • This position will be highly visible to, and interact with, leaders within Support, Operations, the broader Field Organization, and across Cloudera. • Ensure system modifications adhere to the change control processes and compliance policies. • Communicate system changes to the broader user audience in advance so they understand the change and how to use it prior to implementation. • Develop documentation to support end-user training and knowledge transfer within the team. • Resolve L1 & L2 support tickets as assigned and within established service level objectives.
• Salesforce Administrator or Salesforce Service Cloud Consultant Certification is Required • Minimum of 3+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations or Customer Support • Demonstrated experience developing business requirements documentation, user stories and user acceptance test scripts • Subject matter expertise working with Customer Support in areas such as Case lifecycle, SLAs, Omnichannel, swarming etc. • Strong customer service orientation • Experience with diagramming tools to develop process flow charts and user experience mock ups (Miro, LucidChart, Visio, Omnigraffle) • Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations) • Familiarity with Agile project management and development lifecycle processes • Ability to adjust and set priorities to meet deadlines • Strong verbal communication skills, including presentation skills • B.S. or B.A. degree in BIS, Computer Science or related field, or equivalent experience
• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups
Apply NowJune 16, 2024
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