Staff Premier Support Engineer

October 23

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Cloudera

WebsiteLinkedInAll Job Openings

Big Data • Cloud Computing • machine learning • cloud • Analytics

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $4.1M Venture Round on 2013-01

Description

• At Cloudera, we empower people to transform complex data into clear and actionable insights • Your primary focus is delivering top-tier technical support for Cloudera customers, handling complex issues, and proactively enhancing platform stability and performance.

Requirements

• Bachelor’s Degree in Computer Science or Computer Engineering, or equivalent experience • Valid Security Clearance (Level 3 or 2) is mandatory • Ability to pass customer Security Clearance and Vetting as needed • Existing transferable clearance advantageous • Open Source experience is a key requirement • 5 years of technical support experience • 2 years of enterprise account management (interaction with the end client on strategic deliveries) • Demonstrated ability to manage technical projects and processes • Ability to collaborate and partner with internal teams • Professional oral, presentation, and written communication skills • Experience with supporting Java applications running on Linux or Windows • Ability to quickly learn and pick up new technical concepts • Strong knowledge of networking concepts (TCP/IP, DNS, etc.) and ability to troubleshoot complex networking issues in a Linux or Windows environment • Hadoop knowledge and skills are must

Benefits

• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups