Security Operations Center Analyst
May 2
Description
• Security Operations Center Analysts provide premium-level support for Cloudflare’s security products and features • Monitor and investigate the alerts to identify attacks • Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable • Work with Engineering and Product teams to improve the products and tools • Extensive communications with customers via chat, email, and phone • Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation • Configure / Manage security monitoring rules and contribute to tool improvements • Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious • Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time
Requirements
• Strong understanding of the OSI model, TCP, UDP, BGP, QUIC • Advanced understanding of iptables • Analysis of traffic for attack anomaly detection and creation of mitigation rules • Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7) • At least 2 years of technical support experience and customer support experience is a must • Strong communication skills with high-value customers • Command line / Bash shell • Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.) • Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
Apply Now