Linux Technical Support Engineer (worldwide remote, work anywhere)

August 1

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CloudLinux

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CloudLinux is the only commercially supported operating system (OS) optimized for hosting service providers who manage a significant level of shared hosting accounts and for datacenters who sell servers to enterprise and SMB customers$1. .$1

Linux OS and hosting service providers

51 - 200

Description

• Offer expert-level technical support for CentOS and other Linux distributions, addressing complex issues across diverse versions and architectures. • Evaluate alternative solutions for EOL Linux distributions, guiding clients towards the most suitable replacements. • Assist customers in integration and performance optimization • Serve as the main post-sale technical contact for assigned customers and partners (OEM, resellers) • Learn and understand the unique internal infrastructure of your customers, how they use the products, and their business goals • Manage any support emergencies that may occur for your assigned customers, including coordinating all necessary internal resources and communicating regularly with the customer throughout the emergency, and following up with a root cause analysis

Requirements

• Comprehensive knowledge of Linux environments and architectures (x86, x64, ARM). • Strong experience with Open-source software. • Experience working with package managers and repositories • Exceptional problem-solving, analytical, and technical skills; excellent communication and customer service skills, proficient in English for conference calls and emails/documentation • A self-starter with a “can do” attitude, but also a team player willing to go above and beyond standard job responsibilities; ability to effectively manage and prioritize your tasks according to their importance and urgency and deal with a large amount of communication • Detailed oriented and analytical, with strong technical and problem-solving skills • Flexibility to work in 24X7 on-call support rotations, including weekends.

Benefits

• A focus on professional development; • Interesting and challenging projects • Flexible working hours • Paid one month vacation per year and unlimited sick leave • Medical insurance reimbursement • Co-working and gym/sports reimbursement • The opportunity to receive a reward for the most innovative idea that the company can patent