Senior Cloud Support Engineer

November 10, 2024

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Cloudnexa

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Cloudnexa helps companies who want to realize the full utility power of cloud computing. With proven expertise in design, deployment and management of scalable, secure cloud infrastructures, Cloudnexa provides the necessary value added services and expertise customers need to realize the true cost savings and technical value proposition of the cloud. With no upfront cost, and no long term contracts, Cloudnexa’s Cloud Management as a Service (CMaaS) offering is unmatched by the competition and allows customers to only pay for services once they are consuming cloud. As an AWS authorized reseller and Premier Consulting Partner, Cloudnexa has been leading the Cloud Service Provider (CSP) experience with our revolutionary Cloud Management Suite (vNOC) and our CMaaS offering on Amazon Web Services. For more information visit www.cloudnexa.com.

Cloud Computing • Cloud Managed Services • Cloud Design and Deployment • Amazon Web Services

51 - 200 employees

💰 $4.4M Venture Round on 2014-12

Description

• General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration. • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems. • Support pre-sales activities for designing and scoping new customer engagements. • Quality check existing support team work. • Implementing ways to automate and improve repetitive processes. • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. • Ability to deal with ambiguity and juggle multiple tasks at once. • Ability to conduct an AWS Well-Architected Framework Review. • Participate in a 24x7 on-call rotation. • Mentor existing junior Support Engineers.

Requirements

• Bachelor’s Degree in Computer Science or related technical field. • 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position. • 2+ years in a customer facing consulting or support role. • 3+ years of experience with both Linux/Unix and Windows OS support. • 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc. • 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent. • Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting. • Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management. • Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning. • Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell. • Strong technical documentation skills. • Excellent verbal and written communication skills. • AWS SysOps Administrator - Associate Certification or equivalent. • AWS Solutions Architect - Associate Certification or equivalent. • AWS Solutions Architect - Professional Certification or equivalent AWS Certification.