Senior Cloud Support Engineer

November 10

🇺🇸 United States – Remote

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Cloudnexa

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Cloud Computing • Cloud Managed Services • Cloud Design and Deployment • Amazon Web Services

51 - 200 employees

💰 $4.4M Venture Round on 2014-12

Description

• General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration. • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems. • Support pre-sales activities for designing and scoping new customer engagements. • Quality check existing support team work. • Implementing ways to automate and improve repetitive processes. • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. • Ability to deal with ambiguity and juggle multiple tasks at once. • Ability to conduct an AWS Well-Architected Framework Review. • Participate in a 24x7 on-call rotation. • Mentor existing junior Support Engineers.

Requirements

• Bachelor’s Degree in Computer Science or related technical field. • 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position. • 2+ years in a customer facing consulting or support role. • 3+ years of experience with both Linux/Unix and Windows OS support. • 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc. • 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent. • Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting. • Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management. • Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning. • Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell. • Strong technical documentation skills. • Excellent verbal and written communication skills. • AWS SysOps Administrator - Associate Certification or equivalent. • AWS Solutions Architect - Associate Certification or equivalent. • AWS Solutions Architect - Professional Certification or equivalent AWS Certification.