Customer Service Representative - Remote
December 15, 2023
Description
• Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination? We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions. If you match this profile, have a strong background in a team environment, and are looking to make a career working for a progressive US healthcare company then we would love to talk to you! You will be working full-time from home during the US day shift (6:30PM - 3:30AM East Africa Time, M-F). • The Customer Service Representative will perform the following job functions: Schedule and coordinate day to day activities of healthcare workers, screen and hire caregivers, communicate regularly with field staff, develop strong interpersonal relationships, staff client shifts by matching the best caregiver with each client, takes initiative to build strong rapport and relationships with US based team members, manage the service delivery platform to meet company’s standards, answer phone calls and provide excellent customer service, prepare daily and weekly staffing reports, support payroll functions, provide HR support to healthcare workers.
Requirements
• 3+ years experience in a Customer Service role • Flair communication skills in English, both spoken and written is a MUST • Expert level computer experience with documents, sheets and web applications is a MUST • Excellent problem solving skills • Detail oriented, highly organized, dependable and multi-tasker • Self-starter with superior time management skills • Excellent customer service skills with phone with US or UK consumers • Must demonstrate clear phone call voice quality and clear HD video quality using home office equipment during the hiring process • Dedicated home office space • Shift timing - 6:30PM - 3:30AM EAT, M-F • Strong work ethics, respectful and a professional attitude towards work
Benefits
• Competitive pay • Promising career advancement opportunities • Permanent Work from Home(WFH) in a positive, friendly and fun work environment • Training, education • Receive recognition and incentives from management
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