Customer Engineer
5 days ago
Description
• About us • Capital Markets Gateway (CMG) is a financial technology firm modernizing equity capital markets. • CMG connects investors and underwriters via a neutral platform providing insights and analytics. • Launched in 2017 by ECM practitioners, the CMG platform serves nearly 100 firms representing $20 trillion in AUM. • The CMG Customer Success Team is responsible for customer onboarding and support. • We’re looking for a Customer Engineer to handle client inquiries and enhance user experience. • You’ll join our team in Santiago, gaining time and guidance for onboarding.
Requirements
• A background in software development or experience in a client-focused analyst or support role • 2+ years in customer support or client-focused business analyst role • Exceptional communication skills in English (min. C1, both written and verbal) and the ability to interact with a wide range of audiences • Desire to learn CMG’s architecture and best practices (e.g REST APIs, GraphQL, Object Versioning, Error Handling, Access Control, Identity Management) • Proficient in using customer support-related tooling such as HubSpot, Jira, MixPanel, Pendo, and Microsoft Office • Basic knowledge of REST APIs • Basic knowledge of Python or similar programming language • Ability to influence both technical and business audiences to improve the product by identifying and documenting enhancements • Curiosity and desire to learn quickly and develop domain knowledge • Keen analytical and problem-solving skills • Ability to multi-task balancing simultaneous customer issues • Comfortable working in a collaborative, fast-paced team environment • Must be based in Santiago, Chile Nice-to-have: • Knowledge of PowerBI, DataDog, and GraphQL • Experience working with business analytics • Prior experience working in FinTech or within financial institutions • BA degree in Finance, Economics, Computer Science, or similar study • Time flexibility to occasionally cover non-peak hours • Entrepreneurial mindset • Positive, “get-stuff-done” attitude
Benefits
• 2 year+ contract • 15 days of vacation • Gym membership contribution • Language courses • Tech courses and conferences • Top-of-the-line MacBook • Potential trips to the USA • Company team-building events • Flexible working hours and the possibility to work from home
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