Principal Product Designer

March 29

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Zeals Co., Ltd.

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Zeals Co. , Ltd. is a company that specializes in AI-driven communication and marketing solutions, aiming to offer a personalized and engaging digital customer service experience. Through its flagship product, 'Chat Commerce®️,' Zeals integrates chatbots and AI tools to enhance user engagement and drive sales in e-commerce and digital advertising. Their mission, branded as the 'Omotenashi Revolution,' seeks to redefine modern marketing by creating emotional and rich conversational experiences for users globally. Zeals also offers solutions specifically for automotive dealerships and other sectors, emphasizing the fusion of communication design and AI to deliver exceptional customer interactions.

AI • Communication Design • Digital Transformation • Conversational Commerce

201 - 500 employees

🛍️ eCommerce

📋 Description

• Are you looking • To make meaningful changes at the fastest-growing tech company in Japan? • For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact? • To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology • For a place where things are not just fast - but they happen now? • We Are Zeals - “Designing conversations. Driving conversions.” • Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business. • The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously. • Just Getting Started… • With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures. • We’re now looking for a Principal Product Designer to lead the charge in raising the bar for experience design at Zeals — both through the craft of their work and the impact of their leadership. • Your Typical Day With Us • Lead and execute critical product design initiatives with high visibility and business impact • Apply deep expertise in UX, UI, and interaction design to create elegant, scalable experiences • Set and influence product-wide design standards that raise the quality and consistency of our work • Partner with cross-functional leaders to shape product strategy and ensure the user voice is central in decision-making • Drive the evolution of our design system, enabling speed, consistency, and visual excellence at scale • Mentor and support other designers (both senior and junior), contributing to their growth and the strength of the overall team • Champion user-centered thinking across the organization, and elevate design’s role in achieving business outcomes • Identify opportunities for strategic research and partner with UX researchers to uncover actionable insights • What You’ll Need • What makes you stand out • Don’t just take our word for it • Ready to roll up our sleeves • If you’re a strategic, systems-minded designer who wants to shape not just products, but the culture of design in a growing tech company — we’d love to meet you. • Apply now and help us make the internet feel more human, one conversation at a time.

🎯 Requirements

• 8+ years of product design experience with a proven track record of leading high-impact projects • A portfolio that demonstrates exceptional design craft and strategic impact on products and teams • Mastery of UX, UI, and interaction design principles — with a sharp eye for detail and systems thinking • Experience setting or evolving design systems for large-scale products • Strong storytelling and communication skills — able to align, inspire, and influence stakeholders at all levels • Experience mentoring and supporting other designers to do their best work • Comfort operating in ambiguity and defining structure where needed • Proficiency in Figma; familiarity with design operations or workflow tools is a plus

🏖️ Benefits

• Salary Range : competitive • Performance review: twice a year • Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break. • Visa support: We sponsor visas for the right candidates. • Flexible working: Highly flexible, remote-first organization (in Japan), Interim work from overseas • Housing allowance (within 1.5km away from office) • Club activity allowance • Team building allowance and Lunch allowance • Zeals Bar (bi-monthly free flow beer party)