CoVet
CoVet is the most powerful veterinary AI copilot designed to streamline administrative tasks for veterinarians. The platform automates record keeping, summarizes client histories, and provides customizable templates, allowing vets to focus more on animal care and less on paperwork. Developed with input from practicing veterinarians, CoVet aims to enhance efficiency and alleviate burnout in veterinary practices.
Customer Support Lead
March 25
CoVet
CoVet is the most powerful veterinary AI copilot designed to streamline administrative tasks for veterinarians. The platform automates record keeping, summarizes client histories, and provides customizable templates, allowing vets to focus more on animal care and less on paperwork. Developed with input from practicing veterinarians, CoVet aims to enhance efficiency and alleviate burnout in veterinary practices.
📋 Description
• We are looking for a Customer Support Lead to own and evolve the support function at CoVet. • This individual will be responsible for defining processes, implementing systems, and scaling the support team to ensure our users receive world-class service. • The ideal candidate is a strategic thinker who can develop and refine support frameworks while also leading and mentoring a high-performing team.
🎯 Requirements
• Proven experience leading and scaling customer support teams in a SaaS or tech-driven environment. • Strong strategic thinking and ability to define and implement effective support processes. • Experience in selecting and implementing support tools and technologies. • Strong data analysis skills with the ability to track KPIs and present insights to leadership. • Exceptional leadership, coaching, and mentoring abilities. • Excellent problem-solving skills and ability to develop proactive solutions. • Experience in cross-functional collaboration with product, sales, and marketing teams. • This role is in the veterinary industry, and any existing veterinary knowledge or experience is a huge bonus. • Candidates are expected to become familiar with veterinary terminology, industry dynamics, and how veterinary practices and workflows operate. • While prior experience is beneficial, it is not a strict requirement, as we provide training and support to ensure success in this area.
🏖️ Benefits
• Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision benefits. • Remote-first culture with flexible working arrangements. • Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry. • We are an equal opportunity employer and are committed to building a diverse and inclusive team. • Accommodations are available for candidates participating in all aspects of the selection process.
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