Senior Customer Success Manager

3 days ago

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CO2 AI

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CO2 AI is a company that pioneers and scales advanced, intelligent solutions to empower decision-makers in sustaining the world. Their software is designed to shift carbon reduction and sustainability initiatives from theoretical concepts to impactful actions. By utilizing proprietary data and a rigorous methodology, CO2 AI enables large enterprises to measure, track, report, and reduce their environmental footprints on a large scale, including across entire supply chains. As a creation incubated by BCG, this company combines leading technology with deep expertise in sustainability and extensive industry experience to fight climate change. Their goal is to drive impactful environmental change with innovative tools and insights.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $12M Venture Round on 2023-09

📋 Description

• Play a pivotal role in empowering organizations to turn sustainability ambition into measurable impact. • Be the main owner of a customer relationship, orchestrating every customer activity, understanding every member of the customer team and leaning on internal teams to make your customers successful. • Lead your customers to a timely implementation of the CO2AI platform for their sustainability initiatives. • Act as a true business consultant, building success plans that document how CO2AI technology is solving high level business pain, developing solution recommendations and aligning on meaningful metrics to validate business outcomes. • Understand sustainability problematics to guide your customers as they design their sustainability programs, support them in their response to audits, and help them to deliver on their decarbonization strategy and plan. • Build cross-functional and executive level customer relationships to ensure clients can articulate and understand the value CO2AI is driving to their business. • Represent the voice of your customer by collaborating with the rest of the customer success team to enhance our platform to accelerate our customers transformation. • Continually look for ways to improve and manage effective onboarding, drive adoption of our platform and accelerate maturity in your customer portfolio.

🎯 Requirements

• 2-5 years or more of experience as a Strategic Customer Success Manager, in a customer facing SaaS function, ideally in a high-growth environment or in management consulting. • 2-5 years or more of experience managing very large scale transformation projects — we work only with large companies (F500) • Experience or passion for sustainability, ideally with some demonstrable experience • Fluent in English is required • A genuine interest for working with data - collecting and cleaning data in a way that makes it ingestible by the software, grasping a variety of computer languages, including Python • An experience creating a carbon footprint for a client is preferred • Knowledge on climate accounting, GHG emissions / categories as well as Emissions Factors are preferred (or willingness to learn) • An interest in supporting clients in building their climate baseline, and identifying reduction opportunities • Your passion for climate challenges and your willingness to make a change • Dedication to teamwork, and getting things done together • Ability to adapt to new and dynamic environments - we are an early stage startup with huge ambition • Strong communication and presentation skills • Strong analytical skills