Coco
Coco is a delivery service that focuses on providing a superior experience by utilizing purpose-built, remotely piloted electric vehicles to deliver food from local restaurants. Unlike traditional delivery services, Coco's robots are pre-stationed at restaurants, allowing for faster order fulfillment with real-time tracking through a user-friendly app. Their mission is to make food delivery more affordable, reliable, and sustainable while empowering local businesses and reducing traffic and pollution.
Agente de servicio al cliente - Remoto
February 12
Coco
Coco is a delivery service that focuses on providing a superior experience by utilizing purpose-built, remotely piloted electric vehicles to deliver food from local restaurants. Unlike traditional delivery services, Coco's robots are pre-stationed at restaurants, allowing for faster order fulfillment with real-time tracking through a user-friendly app. Their mission is to make food delivery more affordable, reliable, and sustainable while empowering local businesses and reducing traffic and pollution.
📋 Description
• Atender a los clientes mediante los diferentes canales. • Atender los requerimientos y reclamos, asesorando y gestionando dichas solicitudes de acuerdo a los procedimientos y políticas establecidas. • Garantizar un servicio de calidad, poniendo en practica sus conocimientos. • Asociar cada interacción de los clientes a una excelente experiencia. • Cumplir funciones puntuales de acuerdo al puesto para el control de procesos.
🎯 Requirements
• Estudios técnicos/universitarios culminados o cursando los últimos ciclos de Administración, Comunicaciones, servicio/atención al público y/o afines. • Mínimo 2 años de experiencia en servicio al cliente. • Disponibilidad para laborar 40 horas semanales (turnos rotativos de lunes a domingo). • Conocimiento de manejo de plataformas de soporte (CRM de comunicación). • Excelente redacción y ortografía. • Disponibilidad para laborar en casa en un ambiente adecuado donde pueda ejercer sus funciones sin interrupciones. • Experiencia en ventas online. • Cumplimiento de KPI's estratégicos. • Capacidad para trabajar en equipo. • Conocimiento y manejo en Google Suite.
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