Customer Success Manager

November 6

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Codacy

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Software Quality • Continuous Static Analysis • Automated Code Review • Technical Debt Management • Code Reviews

51 - 200

Description

• Help Codacy’s customers achieve value from our product. • Oversee a sizable book of business, managing around fifty accounts. • Ensure customer satisfaction across matrixed stakeholders. • Build trust with customers to identify expansion opportunities. • Create and implement customer success plans for adoption. • Improve product usage through strategic consultation. • Forecast renewals and assess account risk levels. • Collaborate with account management to negotiate renewals. • Maintain proactive communication with customers. • Advocate for customer features in the product roadmap. • Collaborate with customers on Case Studies, Videos, and Webinars. • Act as the internal point of escalation for critical issues.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field. • 2-3 years in Customer Success, Account Management, or Account Executive roles. • Hands-on experience in a Series A/Series B startup. • Experience with technical and/or SaaS products. • Outstanding verbal, written, and presentation skills. • Strong ability to work independently and as part of a team. • Expert at prioritising tasks applying Pareto’s Principle. • Exceptional organisational and time management skills. • Process-oriented mindset passionate about process improvement. • Deep passion for customer service. • A natural curiosity and eagerness to learn. • Genuine kindness and empathy towards people.

Benefits

• Competitive Salary. • Comprehensive health insurance; • Generous learning and development budget; • Flexible holidays; • Flexible working hours; • Remote-first: UK or Portugal based