Cognigy
POWER UP Your Enterprise Contact Center to Exceed Customer Expectations and Improve Agent Satisfaction.
natural language processing • Enterprise artificial intelligence • machine learning • dialogue and chat systems • multi channel AI
51 - 200
💰 $15M Series B on 2022-02
Senior Voice Support Engineer
July 17
Cognigy
POWER UP Your Enterprise Contact Center to Exceed Customer Expectations and Improve Agent Satisfaction.
natural language processing • Enterprise artificial intelligence • machine learning • dialogue and chat systems • multi channel AI
51 - 200
💰 $15M Series B on 2022-02
Description
• As a Senior Voice Support Engineer, troubleshoot and resolve technical issues • Document technical issues and resolutions • Collaborate with cross-functional teams to identify and resolve issues • Impact user's experience by resolving voice-related issues promptly • Tackle complex challenges and find creative solutions • Work closely with teams including network administrators and end-users • Contribute to system enhancements, upgrades, and optimizations • Directly impact user satisfaction by providing exceptional support
Requirements
• 3+ years proven work experience with VOIP and SIP technologies • Familiarity with SIP signalling, call-flows, Secure Real-Time Transport • Protocol, MGCP, TCP/IP, H.323, MPLS, DNS, and DHCP • Experience with cloud providers such as Azure, Google Cloud and AWS • Proven work experience as a product support engineer or in a similar role • Familiarity with remote desktop applications and help desk software (e.g., Zendesk) • Outgoing approachable person who can fit into a social team with excellent communication skills • Demonstrate a can-do approach both mentality and in attitude • Ability to provide step-by-step technical support, both written and verbal (ENG/GER) • Strong analytical skills • Knowledge of basic programming languages
Benefits
• Attractive and performance-oriented salary • Company Pension Scheme • 25 days paid leave, plus 5 floating days, plus public holidays • Unique opportunity to help build and shape the company, with little hierarchy • Flexible working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including LinkedIn Learning • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Apply Now