Manager - CX Compliance QA
2 days ago
🇺🇸 United States – Remote
💵 $144.5k - $170k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 QA Engineer (Quality Assurance)
🗽 H1B Visa Sponsor
Description
• Oversee Transactions Monitoring Escalations QA Programs • Manage Senior Quality Assurance Analysts • Conduct capacity planning • Establish QA metrics • Perform Root Cause Analysis • Ensure quality metrics are met • Collaborate with internal teams • Identify process optimization opportunities • Handle ad-hoc assignments
Requirements
• 6+ years BSA/AML experience in financial services, fintech, or law enforcement • Professional compliance qualification (ICA, ACAMS, or equivalent) • Strong communication skills • Line management experience • Experience in project management and process improvements • Travel requirements up to 10%
Benefits
• Target bonus • Target equity • Medical benefits • Dental benefits • Vision benefits • 401(k) plan
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