WFM Capacity Planning Senior Lead

October 13

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Coinbase

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Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

•At Coinbase, our mission is to increase economic freedom around the world. •We’re a group of hard-working overachievers focused on building the future of finance and Web3. •We seek people who are excited about crypto, because those are the folks who enjoy intense moments. •We are seeking a highly skilled and experienced WFM Manager to manage our forecasting and capacity planning processes within the Compliance operations domain. •The role is critical to sustain the growing complexity of Compliance operations and ensure operational excellence within our organization. •Collaborate with various cross-functional teams to develop WFM strategies and identify areas for improvement, automation, and cost savings.

Requirements

•Minimum of 5 years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles. •Minimum of 2 years of experience in compliance operations in the financial industry (KYC, AML or transaction monitoring). •Expertise in forecasting and capacity planning in complex back-office environments. •Strong expertise using spreadsheet tools such as Google Sheet or Excel, ability to create complex staffing models. •Able to proactively collaborate with other departments to identify opportunities for improvement of resource utilization, and provide input on performance. •Excellent written and verbal communication skills required. •Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. •Able to work with large amounts of data to identify trends and patterns. •Strong analytical skill, with a passion for metrics and data; ability to apply in order to influence and drive decision making. •Passionate about delivering a phenomenal Compliance Operations experience.

Benefits

•Commitment to diversity in its workforce and is proud to be an Equal Opportunity Employer. •Coinbase participates in the E-Verify program in certain locations, as required by law. •Committed to providing reasonable accommodations to individuals with disabilities. •Coinbase is also committed to reasonable accommodations for individuals with disabilities.