Customer Service Representative

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Colibri Group

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Appraisal • Distance Learning • Business • Teachers • Nurses

1001 - 5000

Description

•At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, •Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, •and the community as a whole. •We have a rich and storied history. Colibri is one of the pioneers of online professional education, •introducing some of the first web-based professional education courses in 2001. Today, the company’s •family of brands are the leading online professional education platforms in their respective end-markets. •We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned •professionals. To learn more, please visit: www.colibrigroup.com •When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

Requirements

•High school diploma or equivalent •Proficiency in Microsoft Office •2 years of Customer Service experience required •1 year of call center support experience preferred •1 year of technical support experience preferred

Benefits

•401(k) matching •Health, Dental & Vision Insurance •20 days of PTO •9 paid holidays •Paid 2-week training •Maternity leave •2 perfect days a year •3 floating holidays (prorated from when you start) •Growth opportunity and career path (Ability to learn additional brands to earn a pay raise) •Bonus incentives monthly and quarterly •Employee Assistance Program •Professional Education Coursework •Tuition Reimbursement