collana hive GmbH
collana hive GmbH is a company that specializes in providing an omni-payment service for e-commerce companies. With its platform, collana pay, the company offers flexibility in changing or expanding payment service providers (PSPs) and payment methods without requiring extensive system adjustments. The service aims to offer high flexibility, significant risk reduction, and valuable insights into payment data, while ensuring security with a highly secure Microsoft cloud architecture and PCI audit. Their solution targets e-commerce and retail businesses, helping them automate processes like refunds and swiftly adapt to new market requirements by offering new payment methods and providers. This allows businesses to minimize the risk of provider failure and compare costs and services of different PSPs, thereby enhancing their payment strategy.
Payment • Software
Customer Success Manager
October 29, 2024
collana hive GmbH
collana hive GmbH is a company that specializes in providing an omni-payment service for e-commerce companies. With its platform, collana pay, the company offers flexibility in changing or expanding payment service providers (PSPs) and payment methods without requiring extensive system adjustments. The service aims to offer high flexibility, significant risk reduction, and valuable insights into payment data, while ensuring security with a highly secure Microsoft cloud architecture and PCI audit. Their solution targets e-commerce and retail businesses, helping them automate processes like refunds and swiftly adapt to new market requirements by offering new payment methods and providers. This allows businesses to minimize the risk of provider failure and compare costs and services of different PSPs, thereby enhancing their payment strategy.
Payment • Software
📋 Description
• Überzeugst Interessenten von unseren innovativen SaaS-Lösungen und gewinnst sie als Neukunden • Spaß am Aufbau nachhaltiger Kundenbeziehungen und Nutzung von Upselling-Möglichkeiten • Beratung von B2B Kunden aus E-Commerce und Retail bei Payment Prozessen und -strategien • Optimierung der Bestandskundenkommunikation • Vorstellung der Dienstleistungen für Kunden und neuen Mitarbeitern • Unterstützung der konzeptionellen und strategischen Entwicklung unserer digitalen Produkte/Dienstleistungen • Aufbau eines Customer Success Teams
🎯 Requirements
• Ein abgeschlossenes Studium ist uns nicht wichtig • Mindestens etwa 3 Jahre einschlägige Berufserfahrung in Sales, Support bzw. Customer Success • Sehr gute kommunikative Skills / Soft-Skills • Hohe Selbstführungskompetenz • Tiefgehende Kenntnisse in Marketing & Sales Tools (z.B. Salesforce, Hubspot, Pipedrive, Dynamics CRM oder ähnlich) • IT-affin und Erfahrungen im Aufbau von Wissensmanagement • Erfahrungen aus dem B2B SaaS-Umfeld oder im Bezahlwesen • Sehr gute Deutsch- und Englischkenntnisse
🏖️ Benefits
• 30 Tage Urlaub • Flexible Arbeitszeitmodelle • Businessbike • Corporate benefits • Feste und Feiern…
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