Customer Support Engineer

6 days ago

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Collibra

WebsiteLinkedInAll Job Openings

data governance • enterprise software • data stewardship • semantic technology • Chief Data Officer

1001 - 5000

💰 Venture Round on 2022-01

Description

•Collibra seeks to expand our Support Engineering team with the addition of a Customer Support Engineer Data Quality to support the company's growth. •Collibra’s Customer Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage. •Managing all communication with customers and partners required to resolve support tickets. •Resolving support tickets within the limits of contractual Service Level Agreements (SLA). •Coordinating and tracking the escalation of tickets. •Maintaining a record of all communication and actions in ZenDesk. •Contributing frequently answered questions to the Collibra knowledge base.

Requirements

•You have 3-5 years in a customer facing role, ideally in a SaaS environment. •Experience troubleshooting web-based applications. •Must have: SQL Database knowledge, Kubernetes or containers. •Knowledge of Data Quality software and systems is a plus. •Experience with Java and REST API is a plus. •Working knowledge of SSL, SSO, and LDAP is a plus. •A bachelor's degree in Computer Science or related field or equivalent related working experience is required.

Benefits

•Collibra recognizes and values that everyone has different needs, interests, and life goals. •We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. •These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. •Professional Development: Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. •You’ll have access to development opportunities, as well as other rewards and recognition programs to help grow your career. •Health Coverage: We strive to remain locally competitive and globally equitable. •This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family. •Paid Time Off and Flexibility: We offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life. •Diversity, Equity, and Inclusion: We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. •At Collibra, we’re proud to be an equal opportunity employer.