Compass Experience Labs
Compass Experience Labs is your go-to partner for brand-specific customer experience (CX) services, designed to support both growing businesses and large enterprises. They specialize in becoming an extension of your team, focusing on delivering results that foster growth and enhance customer loyalty. With over seven years of experience, Compass leverages cutting-edge technology and a multifaceted approach to improve customer satisfaction, streamline operations, and build brand loyalty. The company emphasizes its commitment to agent well-being and performance, providing global support in over 350 languages 24/7.
customer care • consulting • customer service • business process outsourcing • customer experience
IT Support Associate
6 days ago
Compass Experience Labs
Compass Experience Labs is your go-to partner for brand-specific customer experience (CX) services, designed to support both growing businesses and large enterprises. They specialize in becoming an extension of your team, focusing on delivering results that foster growth and enhance customer loyalty. With over seven years of experience, Compass leverages cutting-edge technology and a multifaceted approach to improve customer satisfaction, streamline operations, and build brand loyalty. The company emphasizes its commitment to agent well-being and performance, providing global support in over 350 languages 24/7.
customer care • consulting • customer service • business process outsourcing • customer experience
📋 Description
• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill • Providing technical support for store devices (POS systems, hardware, printers, scanners) • Network troubleshooting, and all company systems • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Documents incidents and resolutions and provides updates to the knowledge base where applicable
🎯 Requirements
• 1-2 years of IT experience within BPO setting • Strong technical proficiency in hardware and networking • Good understanding of security best practices in a regulated business • Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred • Experience in POS troubleshooting is an edge, ALOHA experience is a plus • Exceptional English communication skills (written and spoken)
🏖️ Benefits
• A fully remote work environment • This is currently a contract position, offering competitive wages • Comprehensive training on our products and services. • Career development opportunities, including internal promotions. • A positive and growing work culture that values diversity and inclusivity.
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