Computacenter
Computacenter is a provider of first-class IT services with over 30 years of experience. The company focuses on IT consulting, project management, customer success, and service delivery, partnering with notable clients to guide them into a digital future. Computacenter prides itself on creating a supportive community for its employees, emphasizing growth and collaboration.
Helping our customers to source, transform and manage their technology infrastructure • Delivering digital transformation to enable the user and their business
First Line Analyst, French Speaking
Yesterday
Computacenter
Computacenter is a provider of first-class IT services with over 30 years of experience. The company focuses on IT consulting, project management, customer success, and service delivery, partnering with notable clients to guide them into a digital future. Computacenter prides itself on creating a supportive community for its employees, emphasizing growth and collaboration.
Helping our customers to source, transform and manage their technology infrastructure • Delivering digital transformation to enable the user and their business
📋 Description
• Answering and support queries via tools, phone, chat and email • Keeping daily contact with users contacting from all over the world • Resolving IT issues to facilitate office work • Documentation and logging of calls on ticketing tool • Delegation of complex problems to competent teams • Maintaining and improving customer satisfaction level
🎯 Requirements
• Native or fluent in French, with an advanced English level • Interested in learning about IT • Positive, can-do attitude and enjoy problem-solving • Logical thinking and enjoy helping others • Outstanding communication skills and customer-focused mind-set • Enjoy working in a team • Respect the time schedule and are punctual
🏖️ Benefits
• Fully paid training • Ticket restaurant (1100€ per year) after 3 month • Private health insurance with Sanitas after 6 months • Career development and leadership program opportunities • Free online language classes (GER, FRE, SPA & ENG)
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