Compass Pointe Consulting
Founded in 2013, Compass Pointe Consulting is a Maryland based women-owned small business specializing in IT and Finance & Accounting Solutions and Services. CPC provides proven talent to employers across the U.S. We provide our clients with contract, contract-to-hire, permanent and statement of work personnel. At CPC, we allow our clients to expand and contract their workforce as needed.
IT, Finance and Accounting services and solutions • IT Staffing • Staffing
11 - 50 employees
Founded 2013
User Support Analyst
January 30
🦀 Maryland – Remote
+1 more states
💵 $50k - $55k / year
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
📞 Support Engineer
Compass Pointe Consulting
Founded in 2013, Compass Pointe Consulting is a Maryland based women-owned small business specializing in IT and Finance & Accounting Solutions and Services. CPC provides proven talent to employers across the U.S. We provide our clients with contract, contract-to-hire, permanent and statement of work personnel. At CPC, we allow our clients to expand and contract their workforce as needed.
IT, Finance and Accounting services and solutions • IT Staffing • Staffing
11 - 50 employees
Founded 2013
📋 Description
• This is a remote position. • Compass Pointe Consulting LLC, is a Maryland based, Woman Owned Small Business specializing in IT and Finance & Accounting Solutions and Services is looking for a User Support Analyst position to work 100% REMOTE. • ONLY CONSIDERING CANDIDATES LOCAL TO MARYLAND, DC AND VIRGINIA. • MUST BE ABLE TO PASS A BACKGROUND INVESTIGATION / PUBLIC TRUST CLEARANCE. • THE SHIFT FOR JOB IS 9AM - 6PM DURING THE 4 -6 WEEKS OF TRAINING AND THEN 11AM OR - 8 PM • Candidate will receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Lifecycle. • Candidate must be comfortable interfacing with highly educated specialists as well as applicants who are new to the grants process; must have ability and desire to learn quickly and apply knowledge effectively; and support the team mission to provide outstanding customer service.
🎯 Requirements
• Bachelor’s degree preferred • 3-5 years of customer support experience providing functional support is preferred • Application software support troubleshooting is a plus. • Understanding of the Federal Grants process is a plus. • Prior customer and end-user support experience required. • Must have excellent communications skills. • Knowledge and understanding of the System Development Life Cycle (SDLC) is a plus. • Excellent problem solving and analysis skills with the ability to effectively troubleshoot and resolve or escalate problems. • Use critical thinking to break down problems, evaluate solutions and make decisions. • Prior experience working with a ticketing system or other Help Desk tools. • Ability to identify and utilize relevant resources to provide customers with information and resolution. • Strong research and resource management skills. • Experience working within the National Institutes of Health, or another Federal Agency is a plus. • MUST BE ABLE TO PASS A BACKGROUND INVESTIGATION AND QUALIFY FOR A PUBLIC TRUST CLEARANCE
🏖️ Benefits
• Medical • Dental • Vision • Basic Life • Short-Term Disability • Accident • Term Life • Whole Life • 401k
Apply NowSimilar Jobs
January 14
Join Signal to support users of a privacy-focused messaging app by translating feedback into data.
Discover 100,000+ Remote Jobs!
Join now to unlock all job opportunities.
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.