Customer Success Manager - NL/FR/EN

August 4, 2023

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Commuty

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We help Corporates & Real Estate optimise parking, desk & green mobility mgmt 🌿 to increase employees wellbeing

Sustainable mobility • Transportation • Carpooling • Commuting policies • corporate mobility

11 - 50

💰 Seed Round on 2019-04

Description

As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks: • Manage the Customers: - Act as Project Manager for the launch of newly signed Customers - Set up and manage the Customer’s environment in the app - Inform & train the relevant stakeholders of the Customer on the usage of the app - Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager - Manage Customer relationships to increase Customers LTV and prevent churn - Present new features to our Customers - Make Upsells to Achieve annual renewal and upselling revenue targets • Reinforce our Customer support: - Be the point of contact for frontline support requests - Assist and educate our Customers in how to use our product - Update and feed our FAQ page - Make suggestions for improving the support process - Propose product improvement to try to reduce the support needed for specific functionalities

Requirements

• Empathy, and patience, but with the ability to be firm • Good writing, listening and negotiation skills • Proactive and autonomous • Excellent interpersonal skills • Notions of project management and/or Customer support are assets • Experience in a SaaS company is a plus • Rigorous, well-organized and methodical (results-driven) • Bachelor degree in any relevant skills • Bilingual French / Dutch is a mandatory requirement (and super fluent in English)

Benefits

• Tremendous growth opportunities • Cool work environment that is caring, fun, and collaborative • A salary package in line with your experience and skills • Last but not least, the satisfaction of making a positive impact on society and employee well-being