Customer Success Manager - NL/FR/EN

2 days ago

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Commuty

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Sustainable mobility • Transportation • Carpooling • Commuting policies • corporate mobility

11 - 50

💰 Seed Round on 2019-04

Description

• You are good at maintaining excellent Customer Relationships • You love finding creative solutions to complex issues • You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth • As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be • Manage the Customers • Act as Project Manager for the launch of newly signed Customers • Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager • Manage Customer relationships to increase Customers LTV and prevent churn • Make Upsells to Achieve annual renewal and upselling revenue targets • Reinforce our Customer support • Update and feed our FAQ page

Requirements

• Empathy, and patience, but with the ability to be firm • Good writing, listening and negotiation skills • Proactive and autonomous • Excellent interpersonal skills • Notions of project management and/or Customer support are assets • Experience in a SaaS company is a plus • Rigorous, well-organized and methodical (results-driven) • Bachelor degree in any relevant skills • Bilingual French / Dutch is a mandatory requirement (and super fluent in English)

Benefits

• Tremendous growth opportunities • Be a part of a dynamic team focused on taking Commuty to the next level • Cool work environment that is caring, fun, and collaborative • A salary package in line with your experience and skills • Last but not least, the satisfaction of making a positive impact on society and employee well-being