Customer Success Manager - NL/FR/EN
November 8
Description
• You are good at maintaining excellent Customer Relationships • You love finding creative solutions to complex issues • You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth • Ensure our Customer’s well-being and making their experience with Commuty the best it can be • Manage the Customers • Act as Project Manager for the launch of newly signed Customers • Be responsible for the successful onboarding of our new Customers • Manage Customer relationships to increase Customers LTV and prevent churn • Collect regular feedback from your Customers • Propose relevant actions to take • Present new features to our Customers • Manage the upsell sales cycle • Reinforce our Customer support.
Requirements
• Empathy, and patience, but with the ability to be firm • Good writing, listening and negotiation skills • Proactive and autonomous • Excellent interpersonal skills • Notions of project management and/or Customer support are assets • Experience in a SaaS company is a plus • Rigorous, well-organized and methodical (results-driven) • Bachelor degree in any relevant skills • Bilingual French / Dutch is a mandatory requirement (and super fluent in English)
Benefits
• Tremendous growth opportunities • Be a part of a dynamic team focused on taking Commuty to the next level • Cool work environment that is caring, fun, and collaborative • Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work • A salary package in line with your experience and skills • Last but not least, the satisfaction of making a positive impact on society and employee well-being
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