BI Specialist

April 10

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Concentrix

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Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Leading the delivery of innovative, value-adding analysis and insights across multiple campaigns to clients and internal stakeholders. • Providing exceptional, actionable insights based on complex analytics that guide and enhance strategic account management. • Managing relationships with stakeholders across various campaigns, ensuring coordination and alignment on project goals. • Presenting analytical outputs to both internal and external clients, offering strategic recommendations rooted in data analysis. • Supporting the implementation of analytical recommendations by collaborating with stakeholders to drive operational improvements. • Working closely with Business Intelligence (BI) and Solutions Teams to design and effectively monitor opportunities by tracking advisor and customer behaviours. • Proactively identifying and analysing trends, KPIs, and root cause analyses to uncover opportunities that improve cost efficiency and revenue generation.

🎯 Requirements

• Advanced numeracy and analytical abilities, complemented by exceptional written and verbal communication skills. • Strong planning, organizational, prioritization, and problem-solving skills. • Proven experience with advanced Excel functionalities and a robust capability in data visualization tools (e.g., Power BI.,DOMO). • Expertise in simplifying complex analytics for diverse stakeholders and presenting findings persuasively. • Strong customer management experience, with a preference for those skilled in handling unstructured data (speech, text, and web data). • Advanced proficiency in PowerPoint for creating compelling presentations that align with strategic insights.