E-Commerce Advisor, Dutch

October 9

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• Communicating with customers by telephone, email and online to provide outstanding service • Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries • Discussing new products and managing multiple tasks to promptly resolve customer queries • Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Requirements

• Be proficient (verbal & written) in Dutch and English • Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm • Be flexible to meet the changing needs and varying deadlines of our business • Be able to work to customer service measures, metrics and KPIs within a service targeted environment. • Hold a High-school or University degree • Possess excellent computer literacy • Have previous experience in a customer service environment, preferably telephone based.

Benefits

• Permanent work from home • Free additional medical and dentist insurance • Transportation allowance • Multisport card discount • Refer a friend bonus – one of the biggest at the market • Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more • Corporate discounts • A bright, modern brand new modern office with convenient location next to metro station • Relocation support if needed