Senior Sales Engineer - Cloud Contact Center Solutions

September 25

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• innovate and engineer cutting-edge technologies for customer experience transformation • create unique intellectual property and produce high quality, secure solutions for clients • review RFP requirements while leading solution design • develop and deliver technical presentations • provide technical product expertise during sales opportunities • build and configure demo scenarios in Genesys

Requirements

• 7 years of technology related sales or business development experience • bachelor’s degree in engineering, computer science or MIS, or equivalent experience • Genesys Cloud CX certification(s) • experience migrating from Genesys PureCloud a strong plus • knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, and VoIP • experience working with AWS, Google Cloud, AI and ML, and Generative AI • proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook

Benefits

• private medical plans • great compensation package • retirement savings plans • paid learning days • flexible workplaces