Conduent
Conduent is a technology-led solutions provider that streamlines business operations for both public sector and private businesses. They specialize in enhancing customer experiences through automation and analytics, optimizing finance operations, and offering comprehensive HR solutions. With a focus on improving operational efficiencies, Conduent delivers a variety of services including customer contact solutions, healthcare business solutions, and solutions for transportation agencies, effectively addressing the end-to-end needs of their clients.
Business Process Solutions • Healthcare • Payments and Eligibility • Transportation • Customer Experience Management
Junior CX Engineer
March 18
Conduent
Conduent is a technology-led solutions provider that streamlines business operations for both public sector and private businesses. They specialize in enhancing customer experiences through automation and analytics, optimizing finance operations, and offering comprehensive HR solutions. With a focus on improving operational efficiencies, Conduent delivers a variety of services including customer contact solutions, healthcare business solutions, and solutions for transportation agencies, effectively addressing the end-to-end needs of their clients.
Business Process Solutions • Healthcare • Payments and Eligibility • Transportation • Customer Experience Management
📋 Description
• As a CX Engineer, you will provide engineering and technical expertise regarding Contact Center as a Service (CCaaS) solutions • Be accountable for the successful completion of all aspects of assigned projects • Performing design, development, and configuration of CCaaS products and platforms • Maintaining appropriate technical certifications of CCaaS products • Delivering end user training and documentation • Troubleshooting and debugging • Exercising judgment, strong communicator, and independent contributor on enterprise level projects with direction from senior technical/project leads
🎯 Requirements
• 3+ years in development, configuration, or deploying SaaS/Cloud products and platforms • 3+ years of relevant professional experience in CX industry, including implementing, configuring, and supporting contact centers • Experience in cloud-based CX platforms, such as Genesys Cloud CX and Amazon Connect • Experience in implementing, maintaining, and supporting voice, IVR, chat, SMS/messaging channels in SaaS platforms • Experience programming experience with implementing API/Web Services • Experience integrating CCaaS products with CRM solutions (like Salesforce, MS Dynamics). Experience in migrating from on-prem/legacy solutions to cloud CCaaS solutions • Have an understanding of EAI between CX platforms and legacy/custom/SaaS applications using standard integration architecture • Need a professional, self-motivated individual who has the ability to operate in a cross-functional and global organization • Need excellent analytical, communication, organizational and problem-solving skills coupled with a solid work ethic • Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation
🏖️ Benefits
• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.
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