Production Support Analyst
November 4
Description
• Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 • The Production Support Analyst works under the direction of the Production Support Manager • This role acts as a subject matter expert in the support of Connect for Health Colorado’s marketplace and decision support tools • The Analyst is responsible for investigating production incidents, confirming the validity of issues and understanding their impact • The role supports root cause analysis • This position champions the voice of internal operational teams and customers, requiring collaboration with cross-functional teams within IT and across the organization • The Production Support Analyst will have the opportunity to use data to drive decision-making and continuously improve our platform
Requirements
• Colorado resident • Associate degree in Computer Science or a related discipline and/or relevant experience • Minimum of 1-2 years of demonstrated proficiency working with troubleshooting and support of end users • Experience with SDLC, /Agile development, and tools such as JIRA Service Desk, JIRA Software, and Confluence • Proficiency in Microsoft Outlook, Word, and Excel • Basic level database querying using prewritten scripts • Ability to collaborate cross-functionally and work well in a distributed team-oriented environment • Strong problem-solving skills with the ability to analyze and understand data • Self-motivated with exceptional oral and written communication skills • Exceptional customer service skills and a passion for helping others • Ability to multitask in a fast-paced environment with changing priorities while maintaining high attention to detail • Ability to maintain confidentiality of systems and highly sensitive information • Knowledge of the health insurance industry and state programs preferred • Information Technology background/education preferred
Benefits
• 403(b) plan • paid time off • short- and long-term disability • life insurance
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