ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
Client Success Associate
November 27, 2024
ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
📋 Description
• Schedule: Monday – Friday (10:00 PM - 07:00 PM Manila Time) • Build and maintain strong, long-lasting client relationships • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsor • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of the requirements to the clients and other stakeholders. • Develop new business with existing clients and/or identify areas where our solutions can be of used to the clients • Manage a portfolio of clients and ensure their satisfaction • Prepare reports on account status • Assist with challenging client requests or issue escalations as needed
🎯 Requirements
• At least 1yr experience as an Account Manager • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Solid experience with CRM software (e.g. Hubspot) and MS Office (particularly MS Excel) • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication skills • BA/BS degree in Business Administration, Sales or a relevant field
🏖️ Benefits
• Home-based • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities
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