Customer Service Representative - Solar Lead Generator

June 27

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Description

• Your primary responsibilities include generating and qualifying leads, setting appointments, and supporting the sales pipeline. • You will be the initial point of contact for potential customers, helping them understand the benefits of solar energy and scheduling consultations with our sales experts • Lead Generation: Identify and generate new leads through various channels, including, referrals, Facebook marketing, cold calling and direct outreach. • Lead Qualification: Engage with potential customers to understand their needs, answer initial inquiries, and qualify them as viable leads. • Appointment Setting: Schedule 15-20 qualified appointments per week for the sales team to conduct detailed consultations. • Daily Contact: Ensure all new leads are contacted daily during the workweek to maximize conversion rates • Pipeline Management: Utilize Pipedrive to manage and track leads, ensuring all tasks are actioned within 24 hours during the workweek. • Customer Interaction: Provide excellent customer service, maintaining a professional and helpful demeanor in all interactions. • Collaboration: Work closely with the sales and marketing teams to ensure a seamless lead-to-sale process and share insights on lead quality and trends.

Requirements

• Experience in Customer Service (Voice / Phone Calls) • Experience in Appointment Setting • Experience in Sales industry (Solar/ Generator/ Electricity background is a plus)

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Complimentary Sleeping Quarters, Coffee at no cost • Complimentary Office Fitness and Wellness Facilities at no cost • Regular Company Events, Work Life Balance, and Career growth opportunities • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA