ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
Network Engineer
21 hours ago
ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
📋 Description
• Schedule: Monday to Friday (08:30am to 05:30pm AEST) • Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer • Resolve incidents and service requests for network related tickets • Be available to take phone calls for escalated enquiries or tickets • Adhere to Incident, Problem and Change Management processes as per the company/ customer standards (ITIL Framework) • Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues. • Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base. • Create and maintain technical documentation and knowledgebase (KB) articles • Perform onsite maintenance and troubleshooting when required • Provide recommendations to customers and sales staff for improvements in network infrastructure configuration and deliverables • Attend customer meetings when and contribute to monthly reports and PIRs to customers where required
🎯 Requirements
• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation and at least 5+ years in an infrastructure support role specialising in network support • Must have current CCNP (or equivalent) certification • Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba • Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE) • Industry experience working within the ITIL framework (ITIL certifications highly regarded) • At least 2 other network vendor related industry certifications is highly desirable • Linux/Unix Experience is desirable
🏖️ Benefits
• WFH • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities
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