NOC Engineer

14 hours ago

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ConnectOS

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ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

1001 - 5000 employees

📋 Description

• Schedule: 10:00am to 10:00pm, 10:00pm to 10:00am AEST Shifting Schedule • Identify and action all incoming major incidents from our monitoring tools in a rapid manner and provide 1st and 2nd level technical support on Incidents and Requests raised by our customers via email, portal or phone call • Rapidly respond and work to resolve incoming alerts generated from our monitoring tools and Manage major/critical incidents and communicating updates to key stakeholders • Performing Event management (monitoring and actioning events that happen within both our and our clients infrastructure environments) • Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable and assisting in managing the day-to-day monitoring of client backups • Performing outside of standard hours upgrades, patching, etc where required • Manage our clients infrastructure according to the satisfaction of our customers in line with our contractual commitments and work autonomously, managing alerts, phone calls, backups, etc to resolution within SLA. • Provide excellent customer service and communication to all clients and ensure the integrity and validity of the environments managed on behalf of company's managed clients • Support all best practice design, implementation, and management of managed infrastructure solutions and identify and provide insight to internal stakeholders on recurring incidents and assist in the root cause resolution where required • Ensure the company is meeting its obligations in regards to Service Levels Network performance and configurations. • Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions and info for handover.

🎯 Requirements

• Minimum of 2-3 years’ experience in Infrastructure or Operations support, preferably within a Managed Services Environment • Previous experience in a NOC/Datacentre/Network technician role • Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Orion, Kaseya, Connectwise and experience administering Windows Server environments • Experience administering Windows Server environments and strong analytical and problem-solving skills • Appropriate Tertiary qualifications and/or IT Industry Certifications • Formal training and certification in an industry technology (e.g .CCNA) desirable but not essential • Microsoft Windows including Active Directory, DNS,DHCP, Microsoft Exchange and/or other messaging environments • Network and Windows Security, Firewalls such as Pfsense, Palo Alto, Vyatta, Cisco ASA etc • Storage and Commercial Backup Technologies (e.g. Veeam, Shadowprotect, Datto, Commvault, Backup Exec) • Exposure to the ff: Cisco routers/switches, Citrix, Vmware, Anti-Virus Technologies

🏖️ Benefits

• WFH • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities