ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
NOC Technician
15 hours ago
ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
📋 Description
• As an operations and monitoring technician you will be working in the Operations and Maintenance Team to ensure customer systems and networks are working correctly. • You will be required to evaluate problems, fix issues, and interact with field technicians and observe problems closely until their resolutions. • Developing and updating templates for monitoring systems • Filtering alerts from various systems and creating email alert rules • Monitoring system performance and working with the service team in troubleshooting problems and developing solutions • Office 365 Alert Monitoring and issue identification • Security alert monitoring and issue escalation • Creating Tickets for the Operation and Maintenance team to work on • Network documentation • Offsite Backup Replications and Maintaining Backups Chain integrity • Installation of Shadow Protect on All new on boards, following Installation Procedure, as well as updating and maintaining procedure • Deploying firmware updates to network devices, e.g. Sophos routers, Unifi Access Points etc.
🎯 Requirements
• Computer Science degree or related IT degree • At least 2 years’ experience in one of the following (or similar) roles: Helpdesk Engineer, Systems administrators, Systems Engineer • Have used networking monitoring tools or systems • Nice to Have: • ConnectWise Automate, ConnectWise RMM and ConnectWise Manage/PSA • Arcserve Shadow Protect / Shadow Control Portal • Zabbix monitoring platform • Microsoft Intune and Autopilot • Active Directory and Group Policy • Scripting • FTP • pFsense
🏖️ Benefits
• Home-based • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities
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