Service Delivery Coordinator - AU Network and Security Solutions

August 10

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1001 - 5000

Description

• Liaise with our Carrier partners to place, amend and coordinate network installation orders. • Manage delivery lead times of services with our partners and customers. • Managing multiple customer/partner orders and aligning delivery • Drive carrier partners and engineers to deliver services within SLA • Scheduling of on-site field engineers to perform installations with our partners and customers. • Coordinate work schedules for our engineering team. • Provide regular delivery updates to our partners and customers. • Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience • Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations. • Work closely with our Sales Support and Engineering Teams • Continual improvement of service delivery processes

Requirements

• 5+ years of proven experience in Telecommunications Service Delivery or Project Management • Experience in Network and communication technologies • Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization. • Proven project coordination skills and leading a team • Experience in working with Network Solutions is highly regarded • Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers.

Benefits

• Home-based • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities