Hotel Reservations Coordinator

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Elevate

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Secure. Comply. Elevate - Your Trusted Cyber Security Partner.

SOC1/ SOC2 • ISO 27001 • HIPAA • HITECH • HITRUST

11 - 50 employees

Founded 2008

📋 Description

• Data Entry: Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases. • Regularly update and verify data to ensure accuracy and completeness. • Generate and manage reports related to bookings, customer interactions, and travel statistics. • Travel Booking: Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities. • Provide expert advice on destinations, travel packages, and travel-related services. • Manage and update booking information, ensuring accuracy and alignment with client preferences. • Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience. • Customer Service: Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy. • Assist clients with changes, cancellations, and modifications to their travel plans. • Follow up with clients to ensure satisfaction and gather feedback on their travel experiences. • Scheduling Duties: Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members. • Maintain organized schedules and ensure timely execution of travel plans and related tasks. • Prepare and manage itineraries, confirmations, and travel documents.

🎯 Requirements

• Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems. • Excellent communication skills, both written and verbal, with a customer-centric approach. • Proficiency in using travel booking systems, CRM software, and other relevant tools. • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. • Detail-oriented with a high level of accuracy in handling bookings and scheduling. • Ability to work independently in a remote environment, demonstrating self-motivation and accountability. • Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.

🏖️ Benefits

• Competitive Salary: Attractive base salary with performance-based incentives. • Flexible Work Hours: Set your own schedule within a framework that supports work-life balance. • Remote Work: Enjoy the convenience and flexibility of working from home. • Professional Development: Opportunities for ongoing training and career growth within the travel industry. • Travel Discounts: Exclusive discounts and perks on travel bookings for you and your immediate family. • Health and Wellness: Comprehensive health insurance plans, including dental and vision coverage. • Retirement Plan: 401(k) plan with company match to help you plan for your future. • Paid Time Off: Generous paid time off, including vacation days and sick leave. • Employee Assistance Program: Access to resources and support for personal and professional development. • Tech and Equipment Stipend: Reimbursement for home office setup and internet expenses. • Team Building: Virtual team events and activities to foster a supportive and collaborative work environment.