Team Lead - Customer Support L3 - Nightshift
November 26
Description
• Lead the Team: Guide, mentor, and inspire your team to resolve the most complex customer issues. • Solve Problems: Be the go-to escalation point for high-impact technical challenges and critical cases. • Collaborate Across Teams: Partner with product, engineering, and IT to ensure smooth operations and align goals. • Drive Excellence: Optimize processes, hit SLA targets, and deliver a seamless customer journey. • Share Knowledge: Build a culture of learning by encouraging documentation and technical skill development.
Requirements
• Hands-on expertise with Linux systems, cloud platforms (AWS, Azure), and virtualization tools • Proven leadership experience in a technical support or customer-facing role • Strong troubleshooting skills and the ability to simplify complex issues for others • Empathy and communication skills that set you apart when managing escalations or coaching your team • A passion for problem-solving, collaboration, and delivering customer success
Benefits
• great freedom for your creative ideas • ongoing professional and personal development opportunities in an innovative and technological environment • a comprehensive induction with your colleagues by your side • modern and conveniently located workplaces at our European locations • Remote or hybrid working opportunities with the same technical equipment at home as in the office • 30-day vacation by default • the possibility of working in our summer office in Mallorca, as well as from any EU country • an extra day off to get involved in social activities as part of our Volunteer Day • attractive conditions on many products and services through our corporate benefits program • unforgettable moments at our company events and team events
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