Technical Support Specialist - Nightshift

March 10

Apply Now

Receive Emails with Similar Jobs

Contabo

WebsiteLinkedInAll Job Openings

Contabo is a provider of cloud hosting services offering a range of virtual private servers (VPS), dedicated servers, and bare metal servers with a focus on affordability and performance. Known for its fast provisioning and award-winning customer support, Contabo operates globally with data centers in 9 regions and 12 locations. The company emphasizes German quality since 2003 and provides solutions for individuals and businesses seeking efficient and cost-effective cloud computing resources. Notable features include the Contabo API for programmatic access to resources, custom image deployments, and strong emphasis on security.

cloud • VPS • dedicated servers • hosting • webhosting

201 - 500 employees

Founded 2003

☁️ SaaS

📋 Description

• As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support. • This includes customer support and communication with our customers in both English and German via the ticket system. • You will also be responsible for monitoring and troubleshooting the customer's IT infrastructure. • You provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or also error analysis on the websites. • In addition to a correct documentation collection, server construction or provisioning as well as the proactive monitoring of the internal infrastructure are also part of your versatile tasks. • You are explicitly responsible for the night shift, which we have newly introduced. • Together with your colleagues from the 3rd level, you will be able to help our customers from other time zones directly. • At the same time, you also have the opportunity to deal with problems more intensively and try out new solutions when the volume of tickets is not so high. • You are our all-rounder and in the end it all depends on you: As part of our Operations team, you represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers. • In addition, you will have the opportunity to familiarise yourself with new technologies and we will support you in your professional development through intensive training.

🎯 Requirements

• a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector • very good knowledge of administration under Linux (Shell/Terminal) • service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration • English language skills (mandatory, as this is our company language) • also desirable would be initial knowledge of Bash scripting and basic programming skills • experience in dealing with databases (SQL) • sound knowledge of German

🏖️ Benefits

• great freedom for your creative ideas • ongoing professional and personal development opportunities in an innovative and technological environment • Meal vouchers • MultiSportCard • Additional Sick Pay • a comprehensive induction with your colleagues by your side • modern and conveniently located workplaces at our European locations • Remote or hybrid working opportunities with the same technical equipment at home as in the office • flexible working hours for a healthy work-life balance • 30-day vacation by default • the possibility of working in our summer office in Mallorca, as well as from any EU country • an extra day off to get involved in social activities as part of our Volunteer Day • attractive conditions on many products and services through our corporate benefits program • unforgettable moments at our company events and team events