Principal Customer Success Outcome Manager

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Description

•Be a primary contact for Large Enterprise customers, identify and orchestrate teams within Ping to ensure overall understanding of strategic business goals. •Engage with customer executives and other influential team members to identify, track and measure the overall impact of Ping solutions to the customer. •Partner closely with Sales, Engineering, Product Management, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience. •Lead the initiative where appropriate and provide advanced capabilities if needed. •Post-Sales: working with Sales/Professional Service teams to understand designed solutions that fit customer's requirements. •Technical Consulting: become a trusted Advisor in IAM to solve customer problems.Develop and manage plans of action, and work with internal and external teams for issue resolution. •Prepare and present Success plans and Executive Business Reviews (EBRs) with customers to review overall health of the account and adoption of the Ping platform. •Demonstrate advanced insights and understanding of customers’ business/industry. •Occasionally travel to customer sites or events (only when safe to do so).

Requirements

•At least 5 years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role •Experience navigating in complex Enterprise IT environment •Experience delivering software adoption best practices •Experience working with executives internally and externally •Experience in writing executive level documents and presenting to multiple levels within large organizations •High technical aptitude to learn customer use cases and architectural requirements for Ping solutions

Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)