Application Support Analyst

March 19

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Convatec

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Convatec is a global medical products and technologies company focused on therapies for the management of chronic conditions. Convatec leads in advanced wound care, ostomy care, continence care, and infusion care. The company is known for its innovative solutions like Hydrofiber® Technology and FeelClean Technology™, which enhance patient outcomes by improving comfort and care in conditions such as stoma and wound management. With a holistic approach, Convatec offers products and support programs through platforms like me+, aiming to empower individuals to live confidently with their conditions.

Wound Therapeutics • Ostomy Care • Continence & Critical Care • Infusion Devices • Medical Devices

5001 - 10000 employees

Founded 1978

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Provides 2nd level Application/System end-to-end support experience for the customer as well as COTS components. • Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes. • Initiates and drives problem management activities. • Participates in incident and problem management according to ITIL standards. • Creates and maintains system and service documentation, including knowledge sharing. • Generates application reports using availability and performance management toolset. • Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), and 3rd parties. • Contributes to project-specific tasks with/without technical lead function. • Continuous improvement, both quality and efficiency wise in the areas of application monitoring. • Resolves support tickets in a timely manner and escalates to third party or vendor support if necessary.

🎯 Requirements

• Desirable a degree in Computer Science, Information Technology, or a related field. • Experience in IT support or software engineering. • Proficiency in providing technical support and resolving queries. • Strong communication skills, both written and spoken in English. • Exceptional teamwork and collaboration abilities. • Proficiency in ITIL best practices is required. • Ability to perform well under stress and provide reliable solutions. • Capacity to stay updated with IT innovations and trends. • Desirable experience in application support in complex environments. • Fluent in business English. • Creative, analytical thinker with an outcome-focused personality. • Willingness to participate in on-call duties. • Highly Desirable Experience with the following applications: TalkDesk, Blackline, DocuSign, Condeco, Zoom, OnBase, Brainware, Emagia, Blue Prism, SmartCat, Miro, ShowPad

🏖️ Benefits

• Quarterly bonus after the trial period - max. 10% from the monthly salary of the employee (based on the results of the production plant) • Large corporation with representation and manufacturing plants in the world • Stable employer for Michalovce city and its surroundings • Corporate culture – Underpinning everything we do are our values: - Improve care - Deliver results - Grow together - Own it - Do what´s right • Home office possibilities • Flexible working hours • Introduction program according to company standards • Development trainings • Career opportunities for internal employees • Referral bonus system • Recognition program • Meals in the amount of 0.44 Eur per one meal unit / day • Supplementary pension plan after the trial period with the employer's contribution • Social fund (various support and perks for employees) • Free bus transport within Michalovce city • Various events / team building activities for employees • Various employee discounts by vendors within Michalovce city