CRM Platform Administrator

6 days ago

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Convatec

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Wound Therapeutics • Ostomy Care • Continence & Critical Care • Infusion Devices • Medical Devices

5001 - 10000

Description

• Working within the strategic frame work set-out by the Director of Digital Development and Operations. • The CRM Application Administrator will play a leading role in Convatec’s drive to provide a World-Class Customer Experience through Digital Channels. • Responsible to maintaining, upgrading and configuring the platform. • Managing the onboarding, support, training and offboarding of application users. • Monitors and create report for various aspect of the platform such as usage, security and performance. • Manage and run data queries. • Attending to Agile Ceremonies. • Participate in testing and evaluating new programs. • Working closely with other members of the cross functional team. • Determining operational practicality. • Maintaining application documentation.

Requirements

• Must have done Admin work related to configuration of below. • Security roles • Setting up CRM instances • Managing audit logs • Monitor capacity • Investigate slow running plugins or workflows • Backup and restore CRM databases • Must be able to setup and configure CRM Apps from scratch including setting up languages, email templates, outlook configuration. • Must be able to install a solution into CRM system and also perform solution checks. • Ability to understand how Microsoft licenses work. • Understand CRM data verse architecture.

Benefits

• Annual global incentive plan-bonus • Large corporation with representation and manufacturing plants in the world • Stable employer in Slovakia, Košice region • Corporate culture – Underpinning everything we do are our values: - Improve care - Deliver results - Grow together - Own it - Do what´s right • Introduction program according to company standards • Development trainings • Career opportunities for internal employees • Referral bonus system • Recognition program • Supplementary pension plan after the trial period with the employer's contribution • Social fund (various support and perks for employees)